At Sabco Packaging, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, our return and replacement policy provides clear instructions to ensure a smooth and hassle-free process.
Returns
Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase is required.
Timeframe: You have 30 calendar days from the date you received your item to initiate a return.
Process:
Contact Us: Email our customer service team at Info@sabcopackaging.co.uk to request a return authorization.
Return Shipping: Once your return is authorized, you will receive instructions on where to send your return. Customers are responsible for return shipping costs.
Inspection: After we receive your item, we will inspect it and notify you of the status of your refund.
Refunds
Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Partial Refunds: Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts not due to our error.
Replacements
Eligibility: We only replace items if they are defective or damaged.
Process:
Contact Us: Email our customer service team at Info@sabcopackaging.co.uk to request a replacement.
Inspection: We may request photos or additional information to assess the damage or defect.
Replacement Shipping: If approved, we will send a replacement item at no additional cost to you.
Non-Returnable Items
Certain items are non-returnable, including:
Gift cards
Custom or personalized items
Items on sale or clearance
Exchanges
If you need to exchange an item for a different size or variant, please contact us at Info@sabcopackaging.co.uk. We will guide you through the exchange process.
Late or Missing Refunds
If you haven’t received a refund yet:
Check Your Bank Account: There may be a processing time before a refund is officially posted.
Contact Your Bank: There is often some processing time before a refund is posted.
Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at Info@sabcopackaging.co.uk.